Privacy Policy
Last updated: March 19, 2026
At ThatsEGO (thatsego.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, or place an order.
1. Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with our website:
- Contact Details: Name, phone number, email address, and shipping address when you place an order or create an account
- Account Information: Username, password, and account preferences when you register on our website
- Transaction Information: Items viewed, added to cart, purchased, and order history
- Device Information: IP address, browser type, device type, and other unique identifiers
- Usage Data: Pages visited, time spent on site, interactions with the website, and browsing patterns for improving our services
- Communications: Information included in your communications with us, such as customer support inquiries
2. Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: When you create an account, place an order, contact us, or otherwise provide your information
- Automatically through the website: From your device when you visit our site, through the use of cookies and similar technologies
- From service providers: When they collect or process your information on our behalf (e.g., payment processors, shipping partners)
3. How We Use Your Information
- Order Fulfillment: To process and fulfill your orders, arrange shipping, and handle exchanges
- Communication: To communicate with you about your order via WhatsApp, email, or phone
- Account Management: To create, maintain, and manage your account
- Product Notifications: To send you product updates and launch notifications (only if opted in)
- Website Improvement: To improve our website experience, tailor content, and enhance services
- Security & Fraud Prevention: To authenticate your account, detect and prevent fraudulent activity, and ensure secure transactions
- Legal Compliance: To comply with applicable law or respond to valid legal process
4. How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With service providers who perform services on our behalf (payment processing, shipping, data storage)
- When you direct or consent to disclosure (e.g., WhatsApp order communication)
- In connection with legal obligations, to respond to subpoenas, or to protect our rights
- In connection with a business transaction such as a merger or acquisition
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Payment Security
🔒 Your Payment Data is Secure
ThatsEGO does NOT store, process, or have access to your credit card, debit card, UPI, or any other payment instrument details. All payment transactions are processed securely through our third-party payment gateway partners (Cashfree Payments / Shopify) in compliance with PCI-DSS standards. Your payment details are encrypted and handled entirely by the payment processor — we never see or store your card numbers, CVV, or banking credentials.
6. Third-Party Services
We use the following third-party services to operate our business:
- Cashfree Payments: Secure payment processing. When you pay online, your payment details are processed by Cashfree in compliance with RBI guidelines and PCI-DSS standards, governed by their privacy policy
- Shopify: Our e-commerce backend for order management and checkout, governed by Shopify's Privacy Policy
- BlueDart Express: Our shipping partner for order delivery across India
- WhatsApp: For order communication. When you contact us via WhatsApp, your interaction is governed by WhatsApp's privacy policy
- Firebase (Google): For user authentication and data storage, governed by Google's Privacy Policy
7. Third-Party Websites & Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of every site you visit.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We recommend that you do not share your account credentials with anyone and use strong, unique passwords.
9. Data Retention
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce our agreements.
10. Children's Data
Our website is not intended to be used by children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
11. Your Rights
You have the following rights regarding your personal information:
- Right to Access: Request access to personal information we hold about you
- Right to Correction: Request correction of inaccurate personal information
- Right to Deletion: Request deletion of your personal information
- Right to Portability: Request a copy of your personal information in a portable format
- Managing Communications: Opt out of promotional emails at any time. We may still send non-promotional emails about your orders
Contact us at thatsegoo@gmail.com for any privacy-related requests. We will respond within a reasonable timeframe as required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date. Continued use of the website after changes constitutes acceptance.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: thatsegoo@gmail.com
- Phone: +91 9817067937
- Instagram: @thatsego_
- Website: thatsego.com
